Credit card protection, assistance and savings

To learn about the benefits available with your credit or debit Mastercard, call Mastercard (0800-96-4767) or contact your issuing financial institution.

The overview below outlines the most common benefits. This information is intended only as a reference for the types of shopping, travel and convenience-related benefits that may be available with your Mastercard.

Please Note: Benefits described below vary by card type and by issuing financial institution. Refer to your issuing financial institution for complete benefit coverage terms and conditions or call Mastercard (0800-96-4767) for assistance. Certain terms, conditions and exclusions apply.

Extended warranty

Doubles the original manufacturer's or store brand warranty for up to one year when you pay with your eligible Mastercard.

Price protection

Should you find a lower price for a new item within 60 days from the date of purchase using your eligible Mastercard, you may be reimbursed for the price difference.

Purchase Protection

Provides coverage for most items you purchase with your eligible Mastercard if the item is damaged or stolen within 90 days of the date of purchase.

 

*Selection of benefits on your card varies by card type and by card issuer. Please refer to your issuing financial institution for complete coverage terms and conditions or call the Mastercard Assistance Center at 0800-96-4767 for details on your benefits or to file a claim. If there is any difference between the descriptive language regarding insurance benefits described above, and the actual applicable master policy issued by the insurance carrier, the terms and conditions of the policy shall govern. Your card issuer can cancel insurance benefits at any time and must notify you at least sixty (60) days in advance. Coverage will still apply for any benefits you were eligible for prior to the date of such terminations, cancellation or nonrenewal, subject to the terms and conditions of coverage.

Mastercard Global Service

Get assistance virtually anytime, anywhere with your card-related questions.

Concierge services

Enjoy exclusive, personal assistance with dinner reservations, event tickets, locating hard-to-find items, buying and delivering gifts, and coordinating business-related arrangements.

*Selection of benefits on your card varies by card type and by card issuer. Please refer to your issuing financial institution for complete coverage terms and conditions or call the Mastercard Assistance Center at 0800-96-4767 for details on your benefits or to file a claim. If there is any difference between the descriptive language regarding insurance benefits described above, and the actual applicable master policy issued by the insurance carrier, the terms and conditions of the policy shall govern. Your card issuer can cancel insurance benefits at any time and must notify you at least sixty (60) days in advance. Coverage will still apply for any benefits you were eligible for prior to the date of such terminations, cancellation or nonrenewal, subject to the terms and conditions of coverage.

Mastercard ID Theft Protection™

Mastercard is the only payment brand that provides its U.S. cardholders with services - at no extra cost - to help you detect and resolve identity theft. 

  • Expert Resolution Services. Expert assistance is available to help you 24/7 if you think your identity has been stolen. You will be assigned a personal certified specialist who will guide you through the process every step of the way.
  • ID Theft Alerts™. This service tracks thousands of websites to identify if your personal information is being bought or sold online.
  • Emergency Wallet Replacement. Experts assist you in quickly canceling and re-ordering the contents of your physical wallet such as your driver's license, among other items.

Zero Liability

Pay only for purchases which you have authorized on your Mastercard. Unauthorised purchases are not your responsibility. Conditions and exceptions apply.

 

*Selection of benefits on your card varies by card type and by card issuer. Please refer to your issuing financial institution for complete coverage terms and conditions or call the Mastercard Assistance Center at 0800-96-4767 for details on your benefits or to file a claim. If there is any difference between the descriptive language regarding insurance benefits described above, and the actual applicable master policy issued by the insurance carrier, the terms and conditions of the policy shall govern. Your card issuer can cancel insurance benefits at any time and must notify you at least sixty (60) days in advance. Coverage will still apply for any benefits you were eligible for prior to the date of such terminations, cancellation or nonrenewal, subject to the terms and conditions of coverage.

Airport lounge access

Makes your air travel less stressful by providing membership access to over 600 airport lounges in over 100 countries with Priority Pass™.

VIP Privileges/ Exclusive

Access to the recognition, privileges and elite benefits you deserve. Experience life's more memorable moments, with VIP privileges around the world. Click Here

Travel assistance services

Provide pre-trip destination information such as visa/passport requirements, immunization and help with lost/stolen travel documents and luggage, as well as referrals to a network of physicians, arranging hospital transfers and referrals to attorneys, local embassies and consulates, if you are traveling more than 100 miles from home.

Roadside assistance

Arranges emergency roadside assistance such as jump-starts, tire change, towing and gas delivery if you get stuck on the road. Service fees are pre-negotiated and billed to your eligible Mastercard.

Mastercard Global Service™

Get emergency assistance virtually anytime, anywhere and in any language. Mastercard Global Service helps you with reporting a lost or stolen card, obtaining an emergency card replacement or cash advance, finding an ATM location, and answering questions on your account.

*Selection of benefits on your card varies by card type and by card issuer. Please refer to your issuing financial institution for complete coverage terms and conditions or call the Mastercard Assistance Center at 0800-96-4767 for details on your benefits or to file a claim. If there is any difference between the descriptive language regarding insurance benefits described above, and the actual applicable master policy issued by the insurance carrier, the terms and conditions of the policy shall govern. Your card issuer can cancel insurance benefits at any time and must notify you at least sixty (60) days in advance. Coverage will still apply for any benefits you were eligible for prior to the date of such terminations, cancellation or nonrenewal, subject to the terms and conditions of coverage.

Baggage delay insurance

Reimburses you for replacing essential personal or business items in your baggage, if the baggage you have checked on a common carrier is delayed in transit and your tickets were purchased using an eligible Mastercard.

Car rental collision damage waiver insurance

Pays for covered damages (physical damage and theft) to a rental vehicle when your eligible Mastercard is used to initiate and pay for the entire rental transaction.

Lost or damaged luggage insurance

Reimburses you for the actual cost of repairing or replacing your checked or carry-on luggage if it is lost or damaged while traveling on a common carrier when you pay the entire cost of the tickets with your eligible Mastercard.

Travel accident insurance

Covers you and your family against accidental death or dismemberment if you purchase common carrier travel tickets with your eligible Mastercard.

Trip cancellation insurance

Provides reimbursement for you and your family for any nonrefundable cancellation or change fee if your trip is interrupted or canceled and you have purchased your common carrier tickets with your eligible Mastercard.

*Selection of benefits on your card varies by card type and by card issuer. Please refer to your issuing financial institution for complete coverage terms and conditions or call the Mastercard Assistance Center at 0800-96-4767 for details on your benefits or to file a claim. If there is any difference between the descriptive language regarding insurance benefits described above, and the actual applicable master policy issued by the insurance carrier, the terms and conditions of the policy shall govern. Your card issuer can cancel insurance benefits at any time and must notify you at least sixty (60) days in advance. Coverage will still apply for any benefits you were eligible for prior to the date of such terminations, cancellation or nonrenewal, subject to the terms and conditions of coverage.

Experiences and offers

World and World Elite Mastercard cardholders get preferred access to an array of valuable offers, upgrades and experiences. Mastercard Access allows you to take advantage of exceptional offers from upscale retailers and world-class hotels and resorts. Escape from the daily routine and relax at a spa, go on a thrill-seeking adventure, or take in a round of golf with pro instruction. Access restaurant reviews and make dining reservations online at sought-after restaurants. Purchase great seats for thousands of concert, theatre and sporting events, even sold out shows.

Promotions and offers

Find unique Mastercard promotions when you use your card.

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Mastercard® Priceless Cities

Be the first to know about premier events and offers in the cities you love.

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*Selection of benefits on your card varies by card type and by card issuer. Please refer to your issuing financial institution for complete coverage terms and conditions or call the Mastercard Assistance Center at 0800-96-4767 for details on your benefits or to file a claim. If there is any difference between the descriptive language regarding insurance benefits described above, and the actual applicable master policy issued by the insurance carrier, the terms and conditions of the policy shall govern. Your card issuer can cancel insurance benefits at any time and must notify you at least sixty (60) days in advance. Coverage will still apply for any benefits you were eligible for prior to the date of such terminations, cancellation or nonrenewal, subject to the terms and conditions of coverage.