UEFA Champions League – Win a priceless mascot experience for your child – Group Stages – Match Day 6 – Promotion

The player escorts opportunity and tickets are courtesy of the Promoter, Mastercard, an Official Sponsor of the UEFA Champions League.

Full Terms & Conditions

By entering the promotion, entrants will be deemed to be bound by and have accepted these Terms and Conditions. These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Please note nothing in these Terms restricts the participant's statutory rights as a consumer and if required advice can be obtained from a Trading Standards Office or Citizens Advice Bureau for further information relating to these statutory rights.

Promoter: Mastercard Europe Services Limited, 10 Upper Bank Street, Canary Wharf, London, E14 5NP


1. This promotion is open to United Kingdom (England, Scotland, Wales and Northern Ireland) residents aged 18 or over, holding a Mastercard card issued by a UK financial institution, excluding employees and their immediate families of Mastercard (the “Promoter”), its subsidiaries, other group companies, its agents, or anyone else professionally connected with this promotion.

2. The promotion will run from 14/11/2019 to 09:59am on 28/11/2019 inclusive (“Promotional Period”).

3. To enter the promotion, cardholders must visit http://mastercard.co.uk/mascots and fill out the registration form, ensuring they choose the prize draw (from the “Select Match” dropdown list) that they would like to be entered into and then click “Submit”. The UEFA Champions League match available within the drop-down menu is:

  • Chelsea FC vs LOSC Lille on 10/12/2019

4. By submitting an entry to the ‘Win a priceless mascot experience for your child – Group Stages – Match Day 6’ prize draw you understand and agree that you are providing information to Mastercard. You accept that your first name, last name, child’s full name, contact phone number and email address will be captured for up to 9 months after the end of the promotion for the purpose of contacting you if you are a winner and to assess eligibility for other Mastercard UEFA Champions League promotions.  This information will be processed in accordance with the Campaign Privacy Notice.

5. Only one entry per cardholder is permitted during the Promotional Period. Entries (bulk or otherwise) made from trade, consumer groups or third parties will not be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’ or any other automated means, that person’s entries will be all disqualified and any prize award will be void.

6. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion.

7. Numerous factors outside the control of the Promoter may interfere with the operation of the website. The promoter does not therefore guarantee continuous uninterrupted or secure access to website.

8. Incomplete, illegible, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of delivery. The Promoter takes no responsibility for entries delayed, incomplete or lost due to technical reasons or otherwise.

9. No purchase necessary, however, internet access is required.

Prizes and Fulfilment

10. Entries must be received by 09:59am on 28/11/2019 (“Closing Date”).  The prize draws will take place under the supervision of an independent adjudicator who will randomly select the winners. The winners will be notified by email or phone within 3 working days of the Closing Date. Entrants are encouraged to monitor their email and phone connections during this time in case they are a winner.

11. A maximum of 22 and a minimum of 18 x prizes will be available, each comprising of 2 tickets (one for the nominated child participating in the activity and one for the accompanying parent or guardian) for the UEFA Champions League match between Chelsea FC vs LOSC Lille on 10/12/2019 at Stamford Bridge and a UEFA Champions League branded Mastercard kit for the child to wear on the pitch (shirt, shorts and socks). The nominated child will walk onto the pitch hand-in-hand with one of the players participating in the match.  

12. Transport is not included in the prizes. All other costs and expenses in taking up a prize, including but not limited to, spending money as required, shall be borne solely by the winners and guests. The prizes are as stated and nothing else is included. The player escorts opportunity and tickets are courtesy of the Promoter, Mastercard, an Official Sponsor of the UEFA Champions League.

13.The prizes are date and event specific and cannot be transferred or postponed to a later date. Owing to the timing of the prizes, winners will have 48 hours from first being contacted to accept the prize by following the instructions provided in the winning notification. Failure to do this will result in the prize being forfeit and the Promoter may at its absolute discretion award the prize to a reserve winner selected at the same time as the original winner or dispose of the prize at its discretion without liability to the winners. The decision of the Promoter is final and no correspondence will be entered into.

14. Prizes must be taken on 10/12/2019. Entrants should ensure that they are available during this period in case they are a winner. Failure to be able to attend will result in the prize being forfeit and the Promoter may at its absolute discretion dispose of the prize without liability to the winner.

15. No person may win more than one prize. In addition, no person will be eligible to win a prize if they have previously won and accepted a priceless mascot experience prize during the 2019/ 2020 UEFA Champions League tournament.

16.There is no cash or other alternative for any of the prizes in whole or in part except that in the event of circumstances outside of its control, the Promoter reserves the right to substitute any of the prizes with one of equal or greater value at the choosing and discretion of the Promoter.

17. Unless otherwise specified, prize items are not covered by warranties and cannot be exchanged or returned with retailers.

18. Children must be aged between 7 and 9 years old and must be between 1.05m and 1.35m tall on the day of the UEFA Champions League match that their parent/guardian chose in the dropdown list as mentioned in point 3. Children outside of this age and height limit will not be allowed to participate in the activity. Children must be physically and mentally able to perform the activity required. Children need to understand English. Due to UEFA Champions League regulations, the mascot duties may only be performed where twenty two eligible children are present. Children are required to bring their own black or dark sport shoes (if possible Adidas branded or unbranded).

19. Each child must be accompanied by a parent or guardian on match night and must be available for a rehearsal prior to the match. Rehearsals typically begin at around 5pm on the day of the match but full details and timings will be provided to winners following the close of the promotional period. Parents or guardians will not be able to accompany the child into the changing rooms, tunnel or pitch. Each parent or guardian will need to sign a disclaimer allowing i) two named Mastercard, UEFA and/or Club chaperones to escort the children around the stadium on match night in order to perform their duties; ii) the child to be photographed and filmed (possibly appearing on terrestrial and/or satellite TV).

20. If the date of the UEFA Champions League match or any associated travel takes place on a school day, that child’s school must be informed and special consent must be given. Approval by the child’s school is by no means guaranteed by the Promoter. The Promoter reserves the right to request a letter of consent as necessary before a prize is formally awarded.

21. On the day of the chosen UEFA Champions League match, confirmed winners must be able to show on request their confirmation email, with the date and time the email was received, as proof that they are a verified winner. The confirmation email will only follow once a winner has spoken to a Mastercard representative by phone to clarify that the nominated child is eligible to win the mascot prize and is subject to adhering to the Terms and Conditions of the promotion.

22. Only the nominated child who has been verified as eligible by a Mastercard representative and awarded the prize, is able to take part in the mascot experience. No alternative child is allowed to attend on behalf of, or instead of, the originally verified mascot. If the child is not the same child that was verified by a Mastercard representative during the verification process prior to the event, they will not be permitted to take part. Should the parent or guardian of a child need to change, this change must be communicated to a Mastercard representative at least 24 HOURS prior to the event and the original parent or guardian must sign a consent form to approve this change.

23. The parent or guardian should bring valid photo ID by way of a passport or driver’s licence OR their valid Mastercard card.

24. Failure to comply with all of the above may result in the prize being forfeited and the Promoter may at its absolute discretion award the prize to an alternative child at Mastercard’s discretion without liability to the winner. The decision of the Promoter is final.

Other Important Information

25. If the football match is cancelled for reasons outside of the Promoter’s control or for reasons related to health and safety, or if 22 children are not present, there will be no rescheduling of the prize and tickets will become void and will not be exchanged for any other prize.

26. All winners take part in the prize at their own risk and to the fullest extent allowed by law; the Promoter accepts no liability with regard to such prizes whatsoever. The Promoter will have no liability in relation to the conduct of the winners or their guests, nor in connection with any circumstances outside its control with respect to a prize once delivered to a winner. All winners are subject to the policies and terms and conditions of any and all third parties involved in the fulfilment of this prize. Any terms and conditions applicable to the prizes have been provided to the fullest extent possible.

27. By accepting a prize package, winners are agreeing to adhere to all stadium regulations and the Terms and Conditions of the tickets that form part of their prize: Chelsea FC.

28.  The Promoter reserves the right to remove any winners and/or guests who are not acting in adherence with stadium regulations.

29. The Promoter reserves the right to refuse entry to the event to any person regardless if they have a valid ticket.

30. Please note that flash photography will be used throughout the evening.


31.  If required by a regulatory authority, and/or if the Promoter considers it lawful, necessary or appropriate to do so, they may elect to make available the winners’ surnames and/or county to members of the public or regulators who request such details within 3 months after the closing date of the Promotional Period. Entrants can object to disclosure, or request that disclosure be limited in scope. We may nevertheless disclose the information to the Advertising Standards Authority if required to do so. This information can be requested by emailing mastercard.promotions@biggroup.co.uk. The Promoter reserve the right to refuse any or all such requests.

32.Sale, transfer or exchange of any part of the prize package is strictly prohibited.  Any attempt to sell, transfer or exchange any prize will result in the prize being withdrawn by the Promoter and the prize will be declared null and void.

33. The Promoter will not be held responsible for the winners and/or guests not taking advantage of the prize due to health or any other reason.

34. Prizes must be taken by the winners in person unless otherwise agreed in writing by the Promoter. 

35. If there are reasonable grounds to believe that there has been a breach of these terms and conditions by an entrant, the Promoter may, at its sole discretion invalidate the relevant prize and disqualify the entrant from the promotion.

36.The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

37.  The Promoter reserves the right to verify all entries and the winners and to refuse to award the prize or withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these Terms and Conditions or any instructions forming part of this promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.

38.  If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this competition, the Promoter may in its sole discretion modify or suspend the competition or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.

39.  If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

40.  Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England will have exclusive jurisdiction, unless you live in another part of the UK, in which case your local courts will have jurisdiction.