Click on one of the links below to jump to the listed section:
- Information We Collect
- How We Use The Information We Collect
- Information We Share
- Your Rights And Choices
- Data Transfers
- How We Protect Personal Information
- Links To Other Websites
- How To Contact Us
Information We Collect
MasterCard may obtain information about you from various sources. We may obtain information about you in our role as a processor of payment card transactions. We also may have a direct relationship with you, and you may choose to provide personal information to us in connection with that relationship.
As a processor of payment card transactions and provider of related services, we obtain personal information about you from financial institutions and other entities in connection with your payment card transactions. We also may obtain information about you from companies that use MasterCard products or services, publicly available information systems, consumer reporting agencies and commercial information services.
In addition, you may choose to submit information directly to us. You may do so, for example, on our websites, in connection with a MasterCard product or service, when you participate in an offer or promotion or in connection with an actual or potential business or employment relationship with us.
The types of personal information we may obtain are:
- Contact information (such as name, postal or email address and phone or fax number)
- Business contact information (such as job title, department and name of organisation)
- Username and password
- Payment card information
- Financial information (such as financial account information and information that may be contained in a consumer report)
- PIN or access code (such as a SecurID® or SoftID® code)
- Contact information for friends or other people you would like us to contact
- Content you provide (such as photographs, articles and comments)
- Employment information
- Mobile device unique identifier
- Social Media identifier (such as Facebook id)
- Geo-location data
- Other information (such as shopping behaviour and preferences, language preference, age, date of birth, gender and family status)
We collect certain information by automated means, such as cookies and web beacons, when you visit our websites. The information we collect in this manner includes IP address, browser type, operating system, referring URLs, information on actions taken on a website and dates and times of website visits. A "cookie" is a text file placed on a computer's hard drive or your mobile device's memory by a web server. A "web beacon", also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server.
How We Use The Information We Collect
We may use the information we obtain about you to:
- Process your payment card transactions (including authorisation, clearing, settlement, chargebacks and other related dispute resolution activities)
- Protect against and prevent fraud, unauthorised transactions, claims and other liabilities, and manage risk exposure and franchise quality
- Create and manage your online account and respond to your enquiries
- Provide, administer and communicate with you about products, services and promotions (including competitions, sweepstakes, programmes and other offers)
- Publish business directories (which may include business contact information)
- Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our advertising; analysing our products, services and websites; facilitating the functionality of our websites; and performing accounting, auditing, billing, reconciliation and collection activities)
- Monitor the use of and improve our interactive assets
- Perform data analyses (including anonymisation of personal information)
- Evaluate your interest in employment and contact you regarding possible employment with MasterCard
- Comply with applicable legal requirements and industry standards and our policies
- We also may use the information in other ways for which we provide specific notice at the time of collection.
Information We Share
We do not sell or otherwise disclose personal information we collect about you, except as described here in or otherwise disclose to you at the time the data is collected. We share information to perform payment card transactions and other activities that you request. We may share the personal information we collect with our affiliates, financial institutions that issue payment cards or process payment card transactions, entities that assist with payment card fraud prevention and merchants. For example, in this context we provide financial institutions with information about their cardholders' transactions that MasterCard processes. In addition, we may share personal information with other third parties with the consent of the individual to whom the information pertains.
We also may share the information with our service providers who perform services on our behalf. We do not authorise these service providers to use or disclose the information except as necessary to perform certain services on our behalf or comply with legal requirements. We require these service providers by contract to appropriately safeguard the privacy and security of personal information they process on our behalf.
On our websites, you may choose to use certain features for which we partner with other entities. These features, which include social networking and geographic location tools, are operated by third parties that are not affiliated with MasterCard. These third parties may use personal information in accordance with their own privacy policies. On sites on which these features are offered, the relevant third parties are identified on the websites. We strongly suggest you review the third parties' privacy policies if you use the relevant features.
We also may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
Your Rights And Choices
You may have certain rights regarding the personal information we maintain about you. We offer you certain choices about what personal information we collect from you, how we use that information and how we communicate with you.
You may choose not to provide personal information to MasterCard by refraining from conducting a payment card transaction using a payment card. You also may refrain from submitting information directly to us.
You may elect not to have a unique cookie identification number assigned to your computer to avoid aggregation and analysis of data collected on our websites. If you would like to opt out, click here. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all our website features.
You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You also may opt out of receiving marketing emails from MasterCard by clicking here. You can stop receiving marketing postal mail from MasterCard by following the opt-out instructions that may be included in a particular promotion. You also can opt out of receiving promotional postal mail from us by contacting us as indicated below. You may receive from other entities promotional postal mail that contains a MasterCard, Maestro or Cirrus logo. Please contact those entities to exercise your choices regarding these communications. As indicated above, we may anonymise personal information to perform data analyses. To opt out, click here.
If your employer provides your personal information to MasterCard, you may have certain choices with respect to MasterCard's use or disclosure of the information. Please contact your employer to learn about and amend your choices.
You may withdraw any consent you have previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to MasterCard's use or disclosure of your personal information will mean that you cannot take advantage of certain MasterCard products or services.
If you are located in the European Economic Area or Switzerland, you may direct us not to share your personal information with third parties, except (i) with service providers we have retained to perform services on our behalf, (ii) in the event that we sell or transfer all or a portion of our business or assets, (iii) if disclosure is required by law or legal process, (iv) with law enforcement authorities or other government officials or (v) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraud or other illegal activity. If you are located in the European Economic Area or Switzerland, we use your personal information only for the purposes indicated in this policy unless we have a legal basis, such as consent, to use it for other purposes. Where required by law, MasterCard obtains your prior opt-in consent at the time of collection for the processing of (i) personal information for marketing purposes and (ii) personal information deemed sensitive pursuant to applicable law.
Subject to applicable law, you may have the right to request access to and receive information about the personal data we maintain about you, update and correct inaccuracies in your personal data and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements.
To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.
How We Protect Personal Information
We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. We use SSL encryption on a number of our websites from which we transfer certain personal information.
Links To Other Websites
Our websites may provide links to other websites for your convenience and information. These websites may operate independently from MasterCard. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by MasterCard, we are not responsible for the sites' content, any use of the sites or the privacy practices of the sites.
How To Contact Us
Global Privacy & Data Usage Officer
2000 Purchase Street
Purchase, New York 10577
If you are located in the European Economic Area or Switzerland, MasterCard Europe sprl may be the entity responsible for the processing of your personal information. To exercise your rights of access, rectification, blocking, or deletion or to object to the processing of your personal information, contact us by clicking here or writing to us at:
Global Privacy & Data Usage Officer
Chaussée de Tervuren 198A